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1. Object and parts:
These general conditions regulate electronic purchases made through the blutelier.com website. These may be modified, so it will be the responsibility of the user to read them each time he makes a purchase, since the conditions in force at the time the contract is concluded will be as applicable.
The intervening parties will be; on the one hand, Verónica Gutiérrez, residing in Plz. Rinconada, 3, 47001 – Valladolid – Spain, NIF: 44512020N, (hereinafter, the provider); and on the other, the web user, with sufficient capacity to contract, to buy products through this website through the procedures described below (hereinafter, the user).
The products offered on this website are only distributed in the Spanish national territory.
2. Creation of a User account:
To carry out the purchase process, the user must register on the website by creating a private account.
Registration can be done at any time through the section «MY ACCOUNT» (Create an account), or during the purchase process.
Once registered the user will receive an email confirming that the process has been carried out successfully.
From your account the user can: make purchases, check the status of their orders, view the history of their orders, change their password, make changes to their account, and other procedures and procedures related to their purchases.
The user may unsubscribe at any time by sending an email to the address firstname.lastname@example.org, which will result in the cancellation of their personal data.
3. Identification and correction of errors in data entry:
At any time, the user can access his private account to check the shipping and billing addresses he has provided and, where appropriate, correct any errors that may have existed in the data entry. This data can also be verified and corrected throughout the purchase process, until the option of “MAKE PAYMENT” is selected, at which time it will be linked by the data entered, so it is recommended that the user check the accuracy of the same before buying products.
In case the provider considers that the data is incomplete, he can contact the user to complete or confirm them.
4. Purchase process:
The purchase process consists of the following procedures:
Product selection: browse the website and press the “ADD TO CART” button each time you want to add a product to your purchase. The selected item will be added to the Cart.
Start of the purchase process: to start the purchase process press the “SHOPPING CART” button, located in the upper right corner of the screen. There you can see the description of all selected products and, if you agree with the order, press the button «ORDER». If you wish to remove any of the previously selected articles, you can do so by pressing the “X” to the right of each article.
Login as a registered user. If you do not have a user account you must create it. If you already have an account you must enter your email and password.
Verification of postal data: you can verify, or if necessary update the delivery and billing address. And once verified follow the process by pressing «CONTINUE».
Selection of transport costs: where you can verify and accept the shipping costs.
Payment method selection: select the payment method of your choice and press the “CONTINUE” button.
Review of the order: where you will see the list of chosen products again, with specification of prices and shipping costs. If you agree with the order, press the «PAY PAY» button.
At that time, the system will redirect you to the chosen payment system where you must provide all the necessary data for said payment method. This will be the only time that this information will be requested.
When you provide all the necessary information and press the confirmation button the contract will be perfected for all purposes.
Confirmation of purchase: once your acceptance is received, we will send you a confirmation email that will contain the following information:
Summary of the products included in the purchase.
5. Prices and shipping costs:
Todos los precios indicados en el sitio web incluyen el IVA y se expresarán en la moneda euro.
Los precios aplicables a cada producto serán los determinados en el sitio web y señalados en la última fase del proceso de contratación.
Los gastos de envío serán gratuitos para pedidos cuyo importe sea superior a 30€.
Para todas las compras de importe inferior, los gastos de envío irán a cargo del cliente, y tendrán un coste de 6€ (tarifa plana para toda España) en caso de envíos con un plazo de entrega generalmente de 24 a 48 horas, en caso de querer un servicio urgente de 24H se deberá marcar dicha casilla.
En cualquier caso, dichos gastos aparecerán detallados durante el proceso de compra. El cliente no deberá realizar pago adicional alguno en el momento de la entrega del pedido.
Quedan excluidos los envíos que se realicen a Ceuta / Melilla / Islas Canarias. Donde el cliente deberá escribirnos a la dirección de correo electrónico email@example.com para poder efectuar un presupuesto acorde para la realización del envío.
Payments may be made through the following means:
Paypal: This form of payment entails a management fee of 2.5% on the amount of your purchase.
In some cases, the issuers of the means of payment may have taken anti-fraud measures not controlled by the provider, and that entail the rejection of certain operations. The provider is not responsible for the damages that this type of measures may cause.
Once your order is placed, you will receive the proof of purchase in your email. If you wish, you can request your invoice by contacting Customer Service at firstname.lastname@example.org, within 15 days after purchase and without any additional cost.
8. Delivery of orders:
The delivery of orders will be made at the delivery address freely designated by the user; as long as they are addresses located within the Spanish territory.
The provider does not assume any responsibility when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the delivery company, assigned To this end, as is the absence of the recipient.
In the event that the customer is not at the time of delivery at the address indicated, the courier company will contact the customer to set a delivery date. If after two attempts the order could not be delivered, the package will be deposited in the office of the courier company (Express Mail) closest to the customer’s location for 15 days, so you can pick it up. If the deadline expires, it will be returned to the provider and the customer will have to pay the shipping costs again if he wants a new shipment.
Shipments (both “Free” and “Standard”) will be made as a general rule within 24-48 hours. However, and given that compliance with these terms does not depend on the provider, the provider cannot guarantee a term of less than 3 business days.
In the case of selecting the “Free” and “Standard” service, we recommend that you provide the mobile phone number in your customer account, so that you will receive the tracking status of your order.
Only in the case that the option “Urgent 24H” is chosen as a general rule, the delivery time will be a maximum of 24H sent by the courier company Correos Express, if the customer is not at the time of delivery Correos Express will contact the customer to set a new delivery date, in case he fails to contact the package, it will be deposited at the office of the courier company (Post Office Express) closest to the customer’s location for 15 days, so that he can pick it up . For the service to be 24H, orders must be made before 12 AM on the previous day, all orders placed later will leave the next day from our warehouses to comply with the 24H service.
9. Right of withdrawal:
The user will have a period of 14 calendar days for the return of the purchased product, provided that the products have not been used, the label has not been removed and they are in perfect condition.
Unless the return is made for defects in the product or for error in the product sent, the return costs related to the shipment will be borne by the customer. You are free to choose and search for the agency that best suits your needs or offers you the most competitive rates. However, you can calculate the cost that the return may incur in the following agencies that we recommend as follows:
To make returns you must follow the following steps:
Send an email to email@example.com, where you must indicate the billing information, the order number and items you wish to return.
Optionally, you can use your right from your user panel of the web in the «Returns» section, you can follow the return process from your user panel in the «Returns List» section
In a period not exceeding 5 business days we will indicate by the same means the address where you must send the garments through postal mail.
Once these garments arrive, we will verify that they are in perfect condition and we will proceed to return the corresponding money.
If the return is made because the requested garment is not the one sent or had any type of defect, you must indicate it in the mail, and in this case, the return costs will be borne by the provider, and must be as provided in the next section.
This right does not apply to lingerie, bath, jewelry and cosmetic items whose seal has been removed or is not in its original sealed packaging.
All products offered through the website are completely original, unless otherwise indicated in their description. All of them have a guarantee period of two years according to the criteria and conditions established in the General Law for the Defense of Consumers and Users.
The provider guarantees that all products are in perfect condition at the time of delivery: no stains, no breaks and no other damage.
In the event that the product shipped had some type of defect or was not the one requested by the customer, the customer may return it, assuming the return costs by the provider, which will be reimbursed to the customer through the same means that made The down payment.
In this case, within the term of 14 calendar days and in accordance with the procedure established in the previous section, the client may choose to:
Substitution of the product by another equal, being borne the shipping costs of the new product by the provider.
Return of the price of the product and, where appropriate, of the initial shipping costs that the customer would have borne.
It could also happen, that at the time of sending the order there are no stocks of a certain product. In that case, it would be communicated to the customer, proceeding to return the corresponding amount.
11. Customer service:
For any questions, complaints, queries or suggestions, you can contact us through:
Also for any information about the order, whose file will be filed, together with this contract, by the provider electronically.
Claims addressed will be resolved as soon as possible and, in any case, before the one month deadline.
12. Force majeure or fortuitous case:
The provider will not be responsible for the breach of the obligations entrusted, in accordance with the provisions of this contract, when the breach was due to force majeure or fortuitous event. The term obligations that may exist will be suspended, resuming the calculation once the aforementioned cause disappears.
13. Language in which the contract may be formalized:
The contracting procedure can only be carried out in the Spanish language.
14. Applicable law and jurisdiction:
These conditions will be governed and interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these conditions, to the courts and tribunals of the user’s domicile.
15. Contract Integrity: